Municipal SMS
City emergency alerts by text
Storms, road closures, boil-water notices, and day-to-day city updates — from a dedicated number residents already know how to text.
What cities send
One number for everything residents need to hear — routine and urgent.
Weather and storm alerts
Severe weather, flooding, and storm warnings the moment they matter.
Road and utility outages
Closures, water main breaks, power outages, and repair updates.
Boil-water and public safety
Boil-water notices, evacuations, and public-safety alerts that can't wait.
Events and parking
Street closures, parking changes, and city event reminders.
Department groups
Public Works, Parks, and other departments that opt in on their own.
Why text
Text reaches people who will not open an email or download a city app. When a storm or outage hits, an alert lands on the phone that's already in their hand.
Unlimited groups
Create unlimited custom groups so Public Works isn't in the same blast as Parks. Organize residents by department, neighborhood, or interest and send only to who needs the update.
Your number
Self-serve is a toll-free number. We also provision 10DLC and Short Codes.
Toll-Free
Self-serve $25/month plan
A dedicated toll-free number for mass texting and two-way replies. Included with the standard self-serve plan, plus a credit pack.
Get Started10DLC
Self-serve $25/month plan
A local 10-digit long code registered for business messaging. Also available on the self-serve plan.
Get StartedShort Code
Contact Sales — not the self-serve plan
A 5-6 digit short code for high-volume cities. Short codes carry a higher monthly lease and hosting cost, but come with lower per-message rates. Textwire will beat any competing short-code messaging rate. Contact Sales for short codes.
Contact SalesHow fast you go live
After checkout and the provisioning form, your number is usually live in 3 to 5 business days. You can start sending as soon as that number is live.
How signup works
- 1
Choose your plan
Pick a plan at pricing.textwire.com — $25/mo for your number and support, plus a credit pack.
- 2
Pay
Complete checkout to start your account.
- 3
Get your login
Your account is created and a password is texted to the phone number you entered.
- 4
Complete the provisioning form
Fill in the carrier packet we walk you through — the details carriers require to register your number.
- 5
Send when it's live
Once the number is provisioned and live, you can start texting residents.
Pricing snapshot
$25/month for your number and support, plus a credit pack. Credits do not expire.
- 1,000 message credits$30.00
- 10,000 message credits$250.00
- 100,000 message credits$1,750.00
- 1,000,000 message credits$15,000.00
Frequently asked questions
Can residents opt in by texting a keyword?
Yes. Residents can subscribe by texting a keyword to your number, so people opt in themselves and land in the right group without city staff entering numbers by hand.
How fast can a city go live?
After checkout and the provisioning form, your number is usually live in 3 to 5 business days. You can start sending as soon as that number is live.
Is this only for emergencies?
No. Emergencies like storms and boil-water notices are common, but cities also use it for everyday updates — road and utility work, events, parking changes, and department-specific groups.
Can we separate departments?
Yes. Create unlimited custom groups so Public Works isn't in the same blast as Parks. Residents get only the updates they signed up for.
How do staff log in?
Your phone number is your username. After signup, a password is texted to the number you entered, and you log in at dashboard.textwire.com.
Reach every resident in seconds
Start sending storm, outage, and public-safety alerts once your number is live.
Get Started